Last updated: January 14, 2026
This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and replacements are accepted for purchases made through Leafuni USA, operated by Ecomeran LLC.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Returns Summary
If you are not satisfied with your purchase for any reason, you may request a return within 30 days of delivery. You must notify us by email or phone and provide the reason for the return. Once an approved return is received and inspected, the purchase amount will typically be refunded to the original payment method within 7 business days.
Returns
Returns are accepted for both defective and non-defective products, subject to the conditions outlined below.
Exchanges
Exchanges are possible depending on product availability and the nature of the request. Please contact us before returning an item so we can determine the best solution.
Item Condition
Items must be new, unused, and returned in their original packaging.
Return Window
30 days from the date of delivery.
Return Method
Returns must be sent by mail.
Return Shipping Label
Customer responsibility.
Restocking Fees
No restocking fees are charged.
2. Return Eligibility
You may request a return within 30 days of receiving your order, provided that all of the following conditions are met:
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging
- The return request is submitted within the 30-day return window
- The return is approved before the item is sent back
Returns that do not meet these conditions may be refused. Items that are damaged due to misuse, improper handling, or failure to follow instructions are not eligible for return or refund.
3. How to Request a Return
To initiate a return, you must contact us first at info@leafuni.com.
Returns sent without prior contact and approval will not be accepted or refunded.
When contacting us, please make sure to include your order number, the reason for the return, and any relevant details about the issue you experienced with the product.
If the product is damaged, defective, or arrived in poor condition, please also attach clear photos or videos showing the issue. This helps our team review your request more quickly and process your return as fast as possible.
Once your return request is approved, we will provide further instructions regarding the return process.
4. Return Shipping Costs
Customers are responsible for return shipping costs for standard returns. Return shipping costs are non-refundable.
We are not responsible for lost, delayed, or undelivered return shipments. We strongly recommend using a trackable shipping method when returning items.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Hygiene and personal care products that have been opened or used
- Items showing signs of use, wear, or damage after delivery
- Items returned outside the 30-day return window
These exclusions are in place for health, safety, and quality control reasons.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@leafuni.com within 30 days of delivery.
When reaching out, please include your order number, a short description of the issue, and clear photos or videos showing the problem. This allows our team to review the situation quickly and process the request as efficiently as possible.
After review, we will provide an appropriate solution. If the product is confirmed to be damaged, defective, or incorrect, you will receive an appropriate resolution, which may include a replacement or a refund.
In these cases, return shipping costs will be covered where required under applicable consumer protection laws.
7. Refunds
Once an approved return has been received and inspected, refunds will be issued to the original payment method used for the purchase.
Please allow up to 7 business days for the refund to be processed after approval. Processing times may vary depending on your payment provider.
8. Exchanges
Exchanges are handled on a case-by-case basis and are subject to product availability.
If an exchange is not possible, a refund will be issued in accordance with this policy.
9. Cancellations
Orders may be cancelled within 24 hours after being placed, provided the order has not yet entered processing or been shipped. Once an order has entered processing or has been shipped, cancellation is no longer possible and the return process must be followed after delivery.
For more details, please refer to our Terms & Conditions.
10. Lost or Delayed Orders
If your order appears delayed or has not arrived within the estimated delivery timeframe, please check the tracking status via our Track & Trace page.
If the issue persists, contact us so we can investigate with the carrier. Replacement or refund eligibility is handled in accordance with our Shipping & Delivery Policy.
11. Policy Updates
We reserve the right to update or modify this policy at any time. Changes take effect upon publication on this page.
Contact Information
If you have any questions about our Return & Refund Policy, you may contact us through the information below:
We aim to answer phone calls during business hours and respond to emails within 24 business hours.
Customer Service Hours (MT - Mountain Time):
Mon - Fri: 9:00 a.m. – 5:00 p.m.
Sat - Sun: Closed
Email: info@leafuni.com
Phone: +1 307 3815074
Shop Name: Leafuni USA
Company Name: Ecomeran LLC
Company Registration Number: 2025-001833907
EIN Number: 37-2227785
Address: 1309 Coffeen Avenue STE 18663, Sheridan, Wyoming 82801, United States
You may also contact us through our Contact Us Page.
